A FRIENDLY REMINDER FOR ONLINE ORDER SHIPMENTS:
Every Le Labo creation is mindfully blended, labeled and packed by hand. Online orders may take more time to be prepared due to current nationwide circumstances.
SHIPPING INFORMATION:Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed on the following working day.
We are unable to process orders to a P.O Box address.
Shipping charges shall be paid by the customer and are indicated separately on the order form and into the delivery note. There are no shipping charges for purchases over the amount we may display on the Site during check out.
Currently offering free shipping nationwide
Subject to your statutory rights under the Australian Consumer Law, all creations are final sale. Because all Le Labo creations are hand-prepared to order with personalized labels, we do not accept returns nor exchanges except as required by law. If the items sent do not conform to your order, or should they be defective, please email us at email@example.com.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.