EXPRESS DELIVERY

Orders shipped via Express Service placed by 11am will be processed and shipped the same day, depending on product availability. Express orders placed after 11am will be processed and shipped the next business day.

Due to current delays orders are delivered within 1-3 business day from ship date to Sydney, Melbourne and Brisbane, and within 3-5 business days to all other locations.

Please note: Not all products are available for Express Delivery. Products that are not available for Express Delivery include - but are not limited to: EDP (1.5ml, 15ml, 50ml, 100ml and 500ml or any 5ml sets) and Home Fragrance 100ml

RATES:

DELIVERY RULES AND RESTRICTIONS

We will deliver the goods in accordance with the delivery option selected by you during the order process.

Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).

Le Labo Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak holiday periods. Please expect a delay of 5-8 business days during these times.

DELIVERY ADDRESSES

To ensure that there are no mistakes with addresses and to check that Australia Post has all the correct details, we use a system that verifies your address using your postcode. P.O Box addresses are also accepted.

Le Labo Online only delivers online orders to Australia addresses.

RETURNS

Subject to your statutory rights under the Australian Consumer Law, all creations are final sale. Because all Le Labo creations are hand-prepared to order with personalized labels, we do not accept returns nor exchanges except as required by law. If the items sent do not conform to your order, or should they be defective, please email us at lelabomelbourne@lelabofragrances.com.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.