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  • FINE FRAGRANCES
    • Classic Collection
      • SANTAL 33
      • THÉ MATCHA 26
      • ANOTHER 13
      • THÉ NOIR 29
      • ROSE 31
      • BERGAMOTE 22
      • BAIE 19
      • LYS 41
      • TONKA 25
      • NEROLI 36
      • YLANG 49
      • FLEUR D'ORANGER 27
      • PATCHOULI 24
      • LABDANUM 18
      • JASMIN 17
      • VETIVER 46
      • AMBRETTE 9
      • IRIS 39
      • OUD 27
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      • EAU DE PARFUM
      • DISCOVERY
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      • BODY BAR
      • DETERGENT
      • SOLID PERFUME
  • HOME CREATIONS
    • Home Creations
      • SANTAL 26
      • ENCENS 9
      • PALO SANTO 14
      • CALONE 17
      • FIGUE 15
      • LAURIER 62
      • PETIT GRAIN 21
      • CADE 26
      • PIN 12
      • VERVEINE 32
      • CEDRE 11
      • ANIS 24
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      • Classic Candle
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      • Votives
  • BODY — HAIR — FACE
    • Body
      • HAND SOAP
      • HAND LOTION
      • HAND POMADE
      • SHOWER GEL
      • SHOWER OIL
      • BODY CREAM
      • BODY SCRUB
    • Hair
      • SHAMPOO
      • CONDITIONER
      • HAIR MASK
      • SCRUB SHAMPOO
    • Face
      • FACE LOTION
      • FACIAL CLEANSING OIL
      • LIP BALM
      • FACE MASK
    • By Scent
      • HINOKI
      • BASIL
      • MANDARIN
      • UNSCENTED
  • GROOMING
  • ODDITIES
  • GIFT
  • DISCOVERY
    • Discovery
      • CLASSIC COLLECTION
    • Discovery Sets
      • CLASSIC COLLECTION
      • CLASSIC CANDLES
      • BODY BAR
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  • FINE FRAGRANCES
    fine fragrances
    THÉ MATCHA 26
    Classic Collection
    • SANTAL 33
    • THÉ MATCHA 26
    • ANOTHER 13
    • THÉ NOIR 29
    • ROSE 31
    • BERGAMOTE 22
    • BAIE 19
    • LYS 41
    • TONKA 25
    • NEROLI 36
    • YLANG 49
    • FLEUR D'ORANGER 27
    • PATCHOULI 24
    • LABDANUM 18
    • JASMIN 17
    • VETIVER 46
    • AMBRETTE 9
    • IRIS 39
    • OUD 27
    By Format
    • EAU DE PARFUM
    • DISCOVERY
    • BODY LOTION
    • SHOWER GEL
    • BODY OIL
    • TRAVEL TUBES
    • LIQUID BALM
    • PERFUME OIL
    • BODY BAR
    • DETERGENT
    • SOLID PERFUME
  • HOME CREATIONS
    home creations
    ENCENS 9
    Home Creations
    • SANTAL 26
    • ENCENS 9
    • PALO SANTO 14
    • CALONE 17
    • FIGUE 15
    • LAURIER 62
    • PETIT GRAIN 21
    • CADE 26
    • PIN 12
    • VERVEINE 32
    • CEDRE 11
    • ANIS 24
    By Format
    • Classic Candle
    • Home Fragrance
    • Concrete Candle
    • Votives
  • BODY — HAIR — FACE
    body — hair — face
    BODY — HAIR — FACE
    Body
    • HAND SOAP
    • HAND LOTION
    • HAND POMADE
    • SHOWER GEL
    • SHOWER OIL
    • BODY CREAM
    • BODY SCRUB
    Hair
    • SHAMPOO
    • CONDITIONER
    • HAIR MASK
    • SCRUB SHAMPOO
    Face
    • FACE LOTION
    • FACIAL CLEANSING OIL
    • LIP BALM
    • FACE MASK
    By Scent
    • HINOKI
    • BASIL
    • MANDARIN
    • UNSCENTED
  • GROOMING
  • ODDITIES
  • GIFT
  • DISCOVERY
    discovery
    CLASSIC CANDLES
    Discovery
    • CLASSIC COLLECTION
    Discovery Sets
    • CLASSIC COLLECTION
    • CLASSIC CANDLES
    • BODY BAR
    Scent Recommendation
    • PROUST QUESTIONNAIRE
  • ABOUT US
    about us
    ABOUT US
    About Le Labo
    • MANIFESTO
    • LABS
    • COMMUNITY AND CRAFT
    • SOULS
    • COLLECTIONS
    • ROOTS
    • LE JOURNAL
    • INGREDIENTS
    Our Creations
    • Fine Fragrances
    • City Exclusives
    • Home Creations
    • Body-Hair-Face
    • Grooming

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    SHIPPING & RETURNS

    IMPORTANT SHIPPING NOTICE

    Due to high parcel volumes, customers may experience delivery delays. Our delivery partners are working hard to ensure you receive your items as quickly as possible. Thank you for your patience at this time. Please explore our full range of delivery options below:

    BUY ONLINE, PICK UP IN STORE
    We are pleased to offer in-store pick-up at select labs for clients purchasing online. Learn more here.

    PHONE ORDERS
    Our Souls are happy to take your order over the phone for in-store or curbside pick-up at our Melbourne Fitzroy and Sydney Bondi Beach labs or delivery by our courier partner.

    STANDARD DELIVERY

    All orders are dispatched on business days (Monday - Friday, excluding public holidays). Orders shipped via Standard Service are dispatched in 1-2 business days after receiving.

  • Free for all orders
  • Estimated delivery times from dispatch:

    NSW3-4 business days
    VIC2-3 business days
    QLD5-6 business days
    TAS7-11 business days
    SA2-5 business days
    WA5-6 business days
    NT10-14 business days


    EXPRESS DELIVERY

    Orders shipped via Express Service placed by 11am will be processed and shipped the same day, depending on product availability. Express orders placed after 11am will be processed and shipped the next business day.

    Due to current delays orders are delivered within 1-3 business day from ship date to Sydney, Melbourne and Brisbane, and within 3-5 business days to all other locations.

    Please note: Not all products are available for Express Delivery. Products that are not available for Express Delivery include - but are not limited to: EDP (1.5ml, 15ml, 50ml, 100ml and 500ml or any 5ml sets) and Home Fragrance 100ml

    RATES:

  • $15.00 for all orders under $50 (before shipping and handling costs)
  • $5.00 for all orders over $50

    DELIVERY RULES AND RESTRICTIONS

    We will deliver the goods in accordance with the delivery option selected by you during the order process.

    Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).

    Le Labo Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

    Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

  • a) exercise your right of cancellation; and
  • b) address any intended cancellation or complaints to the correct place of business.

    We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

    While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak holiday periods. Please expect a delay of 5-8 business days during these times.

    DELIVERY ADDRESS

    To ensure that there are no mistakes with addresses and to check that Australia Post has all the correct details, we use a system that verifies your address using your postcode. P.O Box addresses are also accepted.

    Le Labo Online only delivers online orders to Australia addresses.

    RETURNS

    Subject to your statutory rights under the Australian Consumer Law, all creations are final sale. Because all Le Labo creations are hand-prepared to order with personalized labels, we do not accept returns nor exchanges except as required by law. If the items sent do not conform to your order, or should they be defective, please email us at lelabomelbourne@lelabofragrances.com.

    Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

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    The Estée Lauder Companies acknowledges the Traditional Owners of the lands on which we meet and work, both at our offices on Gadigal land and our retail locations across Australia. We pay our respects to Elders past, present and emerging and honour their living culture and custodianship.

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    The Estée Lauder Companies acknowledges the Traditional Owners of the lands on which we meet and work, both at our offices on Gadigal land and our retail locations across Australia. We pay our respects to Elders past, present and emerging and honour their living culture and custodianship.

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